A fantastic premium mattress, as Dreams says, its TheraPur ActiGel Glacier 3600 double mattress 'provides you with unrivalled support and targeted pressure relief, thanks to a combination of the ActiGel foam and PurFibre layers working with the pocket springs underneath the pillow top cover. If you’re after a pocket spring mattress that’s cool to sleep on, could this be the perfect one for you?
At Mattress Outlet, we take pride in our transparency, quality is at the heart of everything we do. We meticulously inspect every item to ensure it meets our high standards, providing detailed descriptions and high-resolution images from multiple angles, so you know exactly what to expect—no surprises when your mattress arrives. Unlike some rogue manufacturers, we refuse to cut corners, we’ve seen it all—old mattresses disguised with new covers and sold as new mattresses, open coil mattresses falsely advertised as pocket sprung, 800 pocket sprung advertised as 4,000/5,000 pocket, standard foam misleadingly marketed as memory foam, and all sorts of trickery and jargon used to confuse customers into believing they’re getting high specification or something for nothing. These unscrupulous practices rely on the fact that most customers won’t cut open a new mattress to verify its contents, but we do, and know what these sellers are up to.
With a proud presence both online and in our physical store, we offer a wide range of products that cater to every need and budget. Our collection includes brand-new retail items, “new other” finds, ex-display pieces, rejuvenated mattresses, end-of-line bargains, discontinued stock, clearance deals, liquidation items, rejected deliveries, cancelled orders, even those with damaged packaging, slight imperfections, and more, unfortunately, we’re not told which category they fall into, which means we unwrap, check, inspect and photograph every item – time-consuming but worthwhile.
We do things differently, we’re committed to honesty and integrity, and we’re happy to explain exactly what’s inside our mattresses—the support type, the fillings, and the construction, if they have been rejuvenated, what exactly has been rejuvenated, in fact, the whole process involved, supported with high-resolution images. If you have any doubts, we’ll even open a mattress and show you. Yes, we manufacture our own products too, ensuring that what you see is truly what you get.
So, whether you’re shopping online or visiting our physical store, you can trust Mattress Outlet to deliver the best in quality, price, and service. Come in today and let us help you find the perfect mattress for a perfect night’s sleep.
CONDITION REPORT
Please check out our high-resolution images, they support the description below:
IMMACULATE
The mattress arrived in damaged packaging, but in original condition due to it being well packaged, there may be a very light dust mark – literally one or two, but nothing was noted on inspection, or shown in our images, but as you can, the mattress is lovely, and a bargain at our price. Don’t miss it!
Therapur Actigel Glacier 3600 Pillowtop King Size Mattress
Shipping Policy
At Mattress Outlet, we partner with a trusted national carrier to ensure swift and efficient deliveries across the United Kingdom. Deliveries are scheduled between 7:00 am and 9:00 pm.
Delivery Scheduling
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Once your order is ready for dispatch, you will receive a message with a link to select a convenient delivery day.
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Alternatively, you can contact us after placing your order, and we will manually arrange a delivery date.
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Please note, delivery dates are subject to availability and depend on your location.
Delivery Notifications
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The day before delivery, you will receive a notification via text or eBay message with an estimated delivery time. While delivery times cannot be customised, they are determined by courier routes. Please note, delivery times are estimates, not guarantees.
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Any changes to delivery must be made at least 48 hours before the scheduled date.
Delivery Service
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Deliveries are made to the communal door of your property. Couriers are not authorised to carry items further.
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Upon accepting your order, you confirm it has been received in good condition.
Additional Delivery Options
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Saturday Deliveries: Available in selected areas for £9.95. Payment can be made via PayPal when choosing your delivery date or by contacting us.
Delivery Restrictions
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Free delivery is available to Mainland UK only. The following postcodes are excluded: AB, DD, DG, FK, TD, TR, PA, PH, IV, KW, KY.
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Customers in the above areas should contact us before purchasing to request a delivery quote.
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We do not deliver to off-shore islands, including Northern Ireland, Jersey, Channel Islands, and similar locations.
Damage and Insurance
For peace of mind, all items are fully insured during transit. In the rare event of damage, your item will be exchanged free of charge.
We aim to provide a smooth and reliable delivery experience. If you have any questions, please contact our customer service team for assistance.
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Mattress Outlet Return and Refund Policy
1. Overview
At Mattress Outlet, we are committed to ensuring customer satisfaction while maintaining fairness and compliance with consumer protection laws. This policy sets out your rights and obligations for returns and refunds, providing clarity for all transactions. By purchasing from Mattress Outlet, you agree to the terms below.
2. Eligibility for Returns
You may return your mattress under the following conditions:
- The product is in its original, unused condition, and all protective coverings are intact.
- The return is initiated within 14 days of delivery for unused items or within any extended trial period provided for eligible products (see "Sleep Trial" below).
- Proof of purchase, such as a receipt or order confirmation, is provided.
3. Non-Returnable Items
The following products are non-returnable:
- Mattresses and bedding that have been used, damaged, or are not in their original condition due to hygiene reasons.
- Custom-made or personalized mattresses.
- Clearance, "as-is," or final sale items explicitly marked as non-refundable.
4. Mattress Sleep Trial
Some products may include a sleep trial period, as stated in their product details. The following terms apply to trial-eligible items:
- Mattresses must be used with a suitable mattress protector from delivery.
- Only one exchange or return per household during the sleep trial is permitted.
- Mattresses with stains, tears, or other signs of misuse are excluded from the sleep trial guarantee.
- Any refunds for returned trial items will exclude an administrative and collection fee, disclosed during purchase.
5. Faulty or Damaged Items
If you receive a damaged or faulty mattress, we will repair, replace, or refund it, as required under UK consumer law. Please contact us within 48 hours of delivery with photographic evidence of the issue.
- Normal wear and tear, including minor cosmetic issues, are not considered faults.
- Claims for faults must comply with our warranty terms, where applicable.
6. Refund Process
- Refunds will only be processed once the mattress has been inspected upon return.
- If eligible, refunds will be issued to the original payment method within 14 business days of return confirmation.
- Delivery fees are non-refundable, except where items are returned due to a verified fault or error on our part.
7. Returns Process
To initiate a return:
- Contact our customer service team at [Email/Phone] to request a return authorization.
- We will provide instructions for return shipping or arrange collection for eligible items.
- Pack the mattress securely in its original packaging or comparable protective materials for transit.
8. Additional Terms
- Mattresses must be used in accordance with care and usage guidelines to remain eligible for return under any applicable policy.
- Any fraudulent or dishonest return claims will be investigated, and appropriate action will be taken, including denial of refunds or legal recourse.
- This policy does not affect your statutory rights under UK consumer law.
For further assistance, please contact our team by email at 'info@mattressoutlet.uk'
Mattress Outlet – Where Comfort Meets Confidence