The TEMPUR name is known as the ultimate in memory foam mattresses, attracting premium prices, RRP on this mattress is around £2000.00.
The Sensation Supreme mattress is one of the firmest mattresses in the Tempur collection. With a total depth of 21cm this mattress is designed to give the feeling of a traditional sprung mattress without the springs whilst allowing you to move about on the mattress easier than other Tempur ranges thanks to the Dynamic Support Layer which gives more bounce, used in the Sensation Range. Tempur material is heat and pressure-sensitive to actively conform to your sleeping shape with viscoelastic cells to provide ultimate back support.
The Sensation Supreme 21 has a removable zippable cover allowing for washing at 60c. This mattress has a total of 4 unique layers internally that have been designed to work in perfect harmony to achieve the perfect nights sleep. This mattress requires no flipping or rotation making it the perfect choice for those who want a maintenance free mattress.
Tempur mattresses are best suited for use on a quality platform top base or slatted base for optimum air circulation but can be used on a variety of bed bases - if used on a slatted base this should not have a gap greater than 9cm between the slats. The Tempur platform top bases have ventilation holes drilled to allow for airflow.
Internal Layer of a Tempur Sensation Supreme Mattress
- 2cm Tempur Comfort Material
- 4cm Tempur Support Material
- 4cm Dynamic Support Material
- 11cm Durabase Technology
Tempur Sensation Supreme 21 Double Mattress
Mattress Outlet Return and Refund Policy
1. Overview
At Mattress Outlet, we are committed to ensuring customer satisfaction while maintaining fairness and compliance with consumer protection laws. This policy sets out your rights and obligations for returns and refunds, providing clarity for all transactions. By purchasing from Mattress Outlet, you agree to the terms below.
2. Eligibility for Returns
You may return your mattress under the following conditions:
- The product is in its original, unused condition, and all protective coverings are intact.
- The return is initiated within 14 days of delivery for unused items or within any extended trial period provided for eligible products (see "Sleep Trial" below).
- Proof of purchase, such as a receipt or order confirmation, is provided.
3. Non-Returnable Items
The following products are non-returnable:
- Mattresses and bedding that have been used, damaged, or are not in their original condition due to hygiene reasons.
- Custom-made or personalized mattresses.
- Clearance, "as-is," or final sale items explicitly marked as non-refundable.
4. Mattress Sleep Trial
Some products may include a sleep trial period, as stated in their product details. The following terms apply to trial-eligible items:
- Mattresses must be used with a suitable mattress protector from delivery.
- Only one exchange or return per household during the sleep trial is permitted.
- Mattresses with stains, tears, or other signs of misuse are excluded from the sleep trial guarantee.
- Any refunds for returned trial items will exclude an administrative and collection fee, disclosed during purchase.
5. Faulty or Damaged Items
If you receive a damaged or faulty mattress, we will repair, replace, or refund it, as required under UK consumer law. Please contact us within 48 hours of delivery with photographic evidence of the issue.
- Normal wear and tear, including minor cosmetic issues, are not considered faults.
- Claims for faults must comply with our warranty terms, where applicable.
6. Refund Process
- Refunds will only be processed once the mattress has been inspected upon return.
- If eligible, refunds will be issued to the original payment method within 14 business days of return confirmation.
- Delivery fees are non-refundable, except where items are returned due to a verified fault or error on our part.
7. Returns Process
To initiate a return:
- Contact our customer service team at [Email/Phone] to request a return authorization.
- We will provide instructions for return shipping or arrange collection for eligible items.
- Pack the mattress securely in its original packaging or comparable protective materials for transit.
8. Additional Terms
- Mattresses must be used in accordance with care and usage guidelines to remain eligible for return under any applicable policy.
- Any fraudulent or dishonest return claims will be investigated, and appropriate action will be taken, including denial of refunds or legal recourse.
- This policy does not affect your statutory rights under UK consumer law.
For further assistance, please contact our team by email at 'info@mattressoutlet.uk'
Mattress Outlet – Where Comfort Meets Confidence